Frequently Asked Questions

• Barbecues, picnics & drinks outside the site are not allowed
• Prohibitions to use a drone
• No swimming allowed
• Prohibited illegal substances

Regardless of how they were purchased, tickets and deposits paid for reservations giving access to the park will not be refunded. Up to 5 days before the date of the reservation, dated tickets and reservations with a deposit can be postponed or exchanged for another activity, or for a voucher with a date of one year from the date of issue. The ticket must not have been used or can no longer be used by the purchaser, who must contact the Dock 79 by e-mail to express his or her request. After the contractual 5-day period, no ticket will be carried forward or exchanged. The only reasons for acceptance after this period are the following : illness or injury, proof of which is provided by a medical certificate ; death of a relative, proof of which is provided by a death certificate. Please note that our activities can be enjoyed in all weathers. Rainy weather cannot be accepted as a valid reason for cancelling a booking. Only conditions likely to have an impact on the safety of participants may lead to the suspension or cancellation of an activity. These conditions are constantly assessed by our team of professionals.

Any unused or partially used ticket will not be reimbursed or exchanged and will not be eligible for a credit note (except on presentation of a medical certificate or death certificate), regardless of the period of validity of the said entry/reservation.

Gift vouchers and promotional codes are valid for a fixed period, established at the time of issue. The period of validity of the voucher/code may not be extended under any circumstances. The activity covered by a voucher/code cannot be exchanged for another activity.

The Dock 79 offers its customers a cancellation insurance valid for one day. This insurance allows the holder to cancel the activity up to 24 hours before it takes place, at an additional cost of €5 per person, and to obtain a gift voucher (valid for 1 year) for the activity covered by this insurance (no refunds possible). Once the insurance has been taken out, it is non-refundable. When purchasing a multi-session card for one of our activities, the cancellation insurance cannot be taken out at the time of purchase of the card on our website, but only at the time of booking each session.

Rental of equipment (wakeboard, wetsuit, racket, ball, etc.) is not compulsory. You can come and ride on the lake or play padel with your own equipment. During the summer, the water temperature is very pleasant, so it is not always necessary to rent a wetsuit (depending on your sensitivity). However, any equipment rented is non-refundable. For all equipment rental, a deposit will be required (identity card, mobile phone, car keys, etc.).

We have chosen activities that are still practicable in bad weather. And yes, don’t forget that we are in Belgium! However, in the event of a thunderstorm or severe storm, participants will be asked for their safety to interrupt their activities for as long as necessary.

No, it is forbidden to picnic with us, for the simple reason that we offer several catering outlets: cold sandwiches, original burgers, salads… Bon appétit!

Whatever activity your children do, they remain under your responsibility until the age of 16. In fact, we are not a day care center and we cannot do individual supervision. If you would like the services of an operator as part of an activity, please contact us.

Bouldering : comfortable sportswear and climbing shoes. Climbing shoes are available for hire at the hall reception.

Padel tennis : comfortable sportswear.

Cable park : a swimsuit/shorts and a towel. Wetsuits and wakeboarding boards are available for hire at the reception. Life jackets and helmets are provided.

Treetop park : comfortable clothes and closed shoes.

Tree climbing : sporty, comfortable clothing and closed shoes.

Aquapark : a swimsuit/shorts, a towel. Wetsuits can be rented on site. Life jackets are provided.

For water activities, you must know how to swim. For the rest, you don’t have to be a top athlete to enjoy the Dock!

Dock 79 is insured for civil liability against any damage resulting from its liability. Examples: material defect or plant failure.
The insurance does not cover damage resulting from non-compliance by a visitor with the recommended safety rules.

Dogs on a leash are allowed in our park . We ask you to pick up their droppings

In general, if you come during the opening days with family or friends, you are under no obligation to make a reservation.

However, reservations are required for large groups (from 10 people), schools, teambuildings, stag and hen parties.

It all depends on how many activities you want to do! But we recommend planning a minimum of 3 hours to enjoy it without having any regrets …  

Surveillance, briefings, coaching, first aid: our supervisory staff is trained to ensure you have moments of pure pleasure, while guaranteeing you total safety.

Our car park, located in the centre of the park, can accommodate up to 200 cars. Admission for the day costs €4.00 during the high season (09.00-19.00), and is free the rest of the time. If the car park is full on the day of your visit, you can still park in the surrounding streets. The car park is free for card and season ticket holders.

We are 15 minutes from Mons, and 45 minutes from Brussels or Lille. Access is facilitated by the E19 and A27 motorways, then by arrow signs with the name “Belgium Cable Park” and “My Little Forest”.

At each reception of each activity, you will have the possibility to pay in cash or by bancontact and credit card (Visa or Mastercard).

Our leisure park takes part in events such as competitions and tombolas organised by various organisations (schools, youth movements, associations, sports clubs, etc.). Free entry to one or more of our activities (prizes to be decided by our teams) may be offered if your organisation has organised a group outing (10 people or more) in our park over the last three years (2021, 2022 and 2023).

If your request is eligible, please send us an official request no later than 15 days before the date of your event. This request can be sent to us by e-mail to vasb@qbpx79.or and must include:

• The name of the establishment/association;
• The date of the event;
• The signature (of the President, Director or Manager) with the school’s stamp (if possible);
• A duplicate dated invoice for a group outing.

365 PASS

The 365 Pass gives its holder, and only its holder, access to all our activities (except padel and courses) provided that they are practiced on the same day. The 365 Pass can only be used once a year.

The purchase (non-slip socks/slippers) and rental of equipment (wakeboard, wetsuits) are not included in the free activities.

365 PASSPORT

The 365 Passport offers the same benefits as the 365 Pass to its holder AND to an additional person of his/her choice.

ACCESS & RESERVATIONS

Reservations can be made at vasb@qbpx79.or.
Activities can be enjoyed without a reservation, subject to availability.

We accept « Article 27 » tickets, and here’s the information you need to know.

Conditions

The activities open to « Article 27 » tickets are the treetop park, the aquapark and the escape game.

Before booking, please check the duration of the activities, our opening days and times and give us the following information :

• Date and time of arrival
• Total number of participants
• Number of « Article 27 » ticket holders

Prices

For each entry, all users will be charged the sum of :

Treetop park (accompanying adult compulsory up to and including age 9) :

• From age 4 to 6 : €4 + 1 « Article 27 » ticket
• From age 6 to 9 : 7€ + 1 « Article 27 » ticket
• From age 10 : 10€ + 1 « Article 27 » ticket

Aquapark (from age 6, accompanying adult compulsory up to and including age 8) :

• 10€ + 1 « Article 27 » ticket

Escape Game (from 12 years) :

• 10€ + 1 « Article 27 » ticket

Bookings can be made at : vasb@qbpx79.or
Activities can be enjoyed without booking, subject to availability of places