Belgium Cable Park
General terms & Conditions

Article 1 – Scope of application 

These General Terms and Conditions of Sale apply to all contracts concluded remotely or on-site through Dock 79.

Article 2 – Definitions 

The Seller (Dock 79) is:

Belgium Cable Park SA
Rue de la Hamaide 79
7333 Tertre
Belgium

VAT Number: BE 0820.260.209
Telephone: +32 (0) 65 66 25 07
Contact email: vasb@qbpx79.or

The Purchaser (or Visitor) means, as applicable:

(i) any natural person acting for purposes outside their trade, business, craft or profession; or

(ii) any legal entity.

Article 3 – Offer 

The information describing the products or services available for purchase on the Dock 79 website or on-site at reception constitutes an offer for sale. Unless expressly stated otherwise, offers are personal and remain valid for as long as they are displayed on the website. However, Dock 79 shall not be bound by any offer containing errors due to circumstances beyond its control. Dock 79 accepts no responsibility for information, prices or opening hours published on sources other than its official website. Management reserves the right to amend its prices at any time, without affecting the validity of tickets, season passes or memberships purchased prior to such amendment. As far as reasonably possible, management will endeavour to inform visitors of any disruption to activities within the Park that is under its control by regularly updating the Dock 79 website and its Facebook and Instagram pages. As this information is provided solely to minimise inconvenience to visitors, it shall not under any circumstances be interpreted as an undertaking by the Seller to grant any reduction in price for tickets, season passes or memberships due to disruptions that have not been expressly communicated by the Seller.

Article 4 – Formation of the Contract

The contract between the Seller and the Purchaser shall be deemed concluded upon the occurrence of any of the following events:

• Completion of a booking document specifying the booking date, time slot, activity(ies) and equipment reserved, the number of participants by age category, billing details, the customer’s name, signature and date of signature;
  
• Payment for tickets, session cards, memberships, registrations or gift vouchers via the website dock79.be or at Dock 79 reception;
  
• Payment of a deposit in relation to a booking made by email through a “@dock79.be” email address;
  
• Reservation of a court or facility through the Playtomic application.

As the online payment module is managed directly by the payment provider, no payment information is transmitted to the Seller, who accepts no liability whatsoever in relation to the online payment process.

Following completion of the payment process, the Purchaser will receive either a confirmation message or a notification inviting them to repeat the payment procedure in the event of an issue.

Article 5 – Conclusion of the Contract

The conclusion of the contract automatically implies the express acceptance of these General Terms and Conditions of Sale.

Where a booking is made on behalf of several participants, the Purchaser confirms that each participant has been informed of the existence of these General Terms and Conditions and has accepted them prior to the conclusion of the contract.

Article 6 – Electronic Means of Evidence

Contracts concluded remotely through Dock 79 are entered into directly with the Seller. Within the framework of their relationship, the Parties agree to accept electronic means of evidence, including emails and records stored within computer systems. An e-ticket shall be deemed valid provided that the customer is able to present the code associated with their booking. The e-ticket is valid only on the date and under the conditions specified on the ticket. An e-ticket valid for a specific period may only be used when the park is accessible on the relevant day and within the limits permitted by visitor capacity.

Article 7 – Commercial Policy

In accordance with Article VI.53, 12° of the Belgian Code of Economic Law, the Purchaser has no right to withdraw from or cancel a purchase, whether the ticket is dated or undated.

However, under certain restrictive conditions, the Seller allows the postponement or exchange of a purchase on a single occasion only, with no possibility of reimbursement. Up to five (5) calendar days before the reservation date, dated tickets and reservations may be postponed or exchanged for another activity (subject, where applicable, to payment of any price difference), or converted into a voucher valid for one year from its date of issue, with no possibility of further extension. It is the Purchaser’s responsibility to contact the Seller no later than five (5) calendar days before the reservation date in order to arrange such postponement or exchange. After this deadline, no ticket may be postponed or exchanged, except in the following cases:

• Illness or injury, supported by a valid medical certificate. Any postponement or exchange shall be authorised solely for the visitor concerned by the illness or injury;
• The death of a direct relative, supported by a death certificate.

In both cases, the customer must notify their absence by email to vasb@qbpx79.or at least six (6) hours before the scheduled reservation time.

Any postponement, exchange or conversion into a voucher may only be granted once.

As our activities can be carried out in all weather conditions, rainy weather shall not be considered a valid reason for cancelling a reservation.

Any unused or partially used ticket shall not be exchanged, refunded or converted into a voucher.

Gift vouchers and promotional codes are valid for a fixed period determined at the time of issue. Their validity period may not be extended under any circumstances. Furthermore, the activity covered by a voucher or promotional code may not be exchanged for another activity nor redeemed for cash or any refund of its value.

The Seller offers visitors a one-day cancellation insurance policy.

This insurance allows the holder to cancel their activity up to twenty-four (24) hours before its scheduled start time, subject to an additional fee of €5 per person, and to receive a gift voucher (valid for one year) corresponding to the insured activity. No cash refund shall be granted. Once purchased, the cancellation insurance itself is non-refundable. For multi-session activity cards, cancellation insurance cannot be purchased at the time of acquiring the card through the website, but only when booking each individual session.

Article 8 – Delivery 

Postal delivery does not apply to our products. Any product purchased through the Dock 79 website may be downloaded and printed at home.

Article 9 – Visitor Obligations

Each visitor:

• Undertakes to comply strictly with all rules in force within the park;
• Undertakes to continuously supervise and remain responsible for any minor child under their care;
• Shall refrain from any dangerous and/or disrespectful behaviour;
• Shall not participate in any activity while under the influence of alcohol and/or drugs;
• Acknowledges being aware of and accepting the risks associated with the activities in which they participate;
• Shall not participate in any activity for which they do not possess the necessary physical abilities;
• Accepts that any activity may be interrupted or cancelled whenever circumstances are likely to affect the safety of visitors.

The Seller reserves the right to refuse access to, or remove from the premises, any visitor displaying inappropriate behaviour (including intoxication, drug use, offensive conduct, failure to comply with applicable rules, vandalism, or similar behaviour). Any visitor who is denied entry or expelled from the site shall not be entitled to any postponement, exchange, compensation or refund.

In the event of inappropriate behaviour by a minor during a course or holiday camp (including failure to comply with applicable rules, vandalism, racism, or similar conduct), the parent(s) or legal guardian(s) will receive a warning. In the event of repeated misconduct, the minor may be temporarily or permanently excluded from the activity without entitlement to any postponement, exchange, compensation or refund.

Children under the age of 15 may not participate in an activity on their own. Proof of age of the accompanying person (aged 15 or over) or of the child may be requested at any time. During any visit, whether with family or as part of a group, children must remain under the care and continuous supervision of their parents and/or accompanying adults.

Article 10 – Insurance

The Seller has taken out Public Liability Insurance covering its liability for damage caused to third parties where fault, damage and a causal link have been established. This insurance provides for various limits of indemnity, including a maximum amount of EUR 2,500,000 per claim for bodily injury and material damage combined.

Article 11 – Respect for Intellectual Property Rights

The intellectual property rights relating to the Dock 79 website and its content belong exclusively to the Seller. The sales contract concluded between the Seller and the Purchaser does not grant the Purchaser any right to copy, reproduce, download, publish, transmit or distribute all or part of the content of the Dock 79 website.

Article 12 – Privacy and Personal Data Protection

The rules relating to compliance with personal data protection legislation are set out in our Privacy Policy. Dock 79 processes personal data in accordance with the applicable Belgian and European legislation governing the protection of personal data. Our Privacy Policy relating to the protection of personal data is available for consultation on our website.

Article 13 – Applicable Law and Competent Courts

Any dispute relating to the Dock 79 website or to the sale of tickets shall be governed by Belgian law. The courts and tribunals of the judicial district of Mons shall have exclusive jurisdiction. In the event of a dispute, a printed version of these General Terms and Conditions of Sale, together with any document or communication issued electronically, shall be admissible in any judicial, administrative or alternative dispute resolution proceedings.

Article 14 – Specific Conditions Applicable to Schools, Youth Organisations, Companies and Any Other Group Authorised to Book Without Full Advance Payment

Please note: For any activity supervised, even partially, by an external organisation (school, association, youth movement, etc.), accompanying adults must remain present at the activity venue and supervise the children throughout the entire duration of the activity. The consumption of alcohol or any other substance likely to impair judgement or abilities is strictly prohibited. In the event of non-compliance with these rules, the Dock 79 team reserves the right to interrupt the activity or refuse access to the site. In such circumstances, no refund shall be granted and the outstanding balance for the activity shall remain payable.

The institution or group undertakes to pay the full amount of the booking upon receipt of the invoice.

For institutions having booked a school package, a minimum of twenty (20) participants shall be invoiced, even if fewer than twenty participants attend on the day of the booking.

For groups or institutions having booked a group package, a minimum of ten (10) participants shall be invoiced, even if fewer than ten participants attend on the day of the booking.

For institutions having booked a non-profit organisation package, a minimum of five (5) participants shall be invoiced, even if fewer than five participants attend on the day of the booking. For introductory/discovery bouldering sessions, the minimum number invoiced shall be ten (10) participants.

For groups or institutions having booked a private hire package, a minimum of ten (10) participants shall be invoiced, even if fewer than ten participants attend on the day of the booking. For private hire of the cable park, the fixed private hire rate shall be invoiced.

In the event of cancellation or postponement less than five (5) days before the agreed date, any deposit paid shall be retained. Where the booking was made solely by purchase order and/or through the booking document, a compensation fee of EUR 100 per booked activity shall be invoiced.

In the event of a complete no-show by the group on the day of the booking, an invoice shall nevertheless be issued on the basis of the reserved package, namely:

• Twenty (20) participants for school packages;
• Ten (10) participants for group packages;
• Five (5) participants for non-profit organisation packages, or ten (10) participants for introductory/discovery bouldering sessions;
• Ten (10) participants for private hire packages, or the fixed private hire rate for the cable park.

Any catering reservation shall remain payable in full, including in the event of absent participants or complete absence of the group. However, this provision shall not apply where the cancellation or notification of absent participants is communicated more than five (5) days before the booking date.