Cordialement/ Met vriendelijke groe
Activities
Bouldering Padel Tennis Escape game Cable Park Treetop park Aquapark
Schedules
Groups
Birthdays Schools and Youth Movements Npo & article 27 Bachelor Parties Privatisations
Companies
Team Buildings Corporate Gifts Seminars
Packs

Belgium Cable Park
General terms & Conditions

Article 1 – Scope of application 

Present General Terms and Sale Conditions are in force to all contracts concluded through Dock 79 website. 

Being an agreement concluded with a customer, foregoing General Terms and Sale Conditions shall only be in force if it is a distance contract defined in the Article 77, §1, 1° of the 14 July 1991 Act on trade practices and consumer information and protection. Foregoing Same conditions are not accordingly in force if, during the pre-contractual phase, both Parties are led to meet in person. 

Article 2 – Terms and Definitions 

The Seller is: 

Belgium Cable Park Sprl Rue de la Hamaide 79 7333 Tertre 
Belgium 
VAT number: 0820.260.209 
Ph.: +32 (0) 65 66 25 07
contact e-mail: vasb@qbpx79.or 

The purchaser is in fact a consumer as defined (in Article 1, 7° of 14 July 1991 law on trade practices and consumer information and protection) as any natural or legal person acquiring or using products or services executed by Belgium Cable Park for non-professional purposes. 

Article 3 – Offer 

The information detailing the products or services that can be purchased on the Dock 79 website constitutes an offer to sell. Unless expressly stated otherwise, the offer is nominative and valid for as long as it is present on the website. However, Dock 79 cannot be held liable for an offer that, for reasons beyond its control, contains errors. Dock 79 is not responsible for any information, prices or opening times that do not come from its official website. The management reserves the right to modify its prices at any time, without prejudice to the validity for visitors of tickets/season passes purchased prior to this modification. As far as possible, the management will keep visitors informed of any disruption to Park activities under its control, by regularly updating the Dock 79 website and its Facebook and Instagram pages. As the sole aim of this information campaign is to minimise any inconvenience to park users, it may in no way be interpreted as an agreement by the management to grant any price reduction on tickets/season passes & season tickets sold for disruptions that have not been mentioned by the park.

Article 4 – Agreement formation 

The steps to follow to conclude the contract are as follows: “ticketing -> bookings or gift vouchers” Package & price: selection of the activity chosen, the product(s) or service(s), and the quantity required. Date & time: choose the date and time you would like the activity to take place (not always compulsory, depending on the activity) Your details: enter the details of the recipient of the order. Payment: selection of the method of payment authorised by STRIPE. Acceptance or refusal of payment by STRIPE. Following the payment process, the buyer receives a confirmation message from Dock 79 or a message inviting him/her to restart the payment procedure in the event of a problem.

Article 5 – Means of electronic evidence 

Distance contracts through “Dock 79” website are concluded directly with the S.A. BELGIUM CABLE PARK. If the ticket purchaser is a customer as defined in the Economic Law Code, governed by Provisions of the mentioned Code. 

In their / its relation context, Parties accept means of electronic evidence, such as e-mails and records in computer systems. The e-ticket is valid as long as the customer can provide with the code linked to his / her / its booking. The e-ticket is only valid on the date and under conditions stating on the ticket. The valid e-ticket for a specific period can only be used if the park is accessible on that day, within the limits allowed by its attendance. 

Article 6 – Payment

The contract is considered to be concluded at the time of the payment acceptance by STRIPE. As the payment module is directly managed by STRIPE, none of the related to payment information is transmitted to Dock 79. The company declines all responsibility for the online payment process. In their / its relation context, Parties accept means of electronic evidence, such as e-mails and records in computer systems. According to the payment submission process, the buyer will receive a success message or a message inviting him / her to repeat the payment submission process in the event of problems. Belgium Cable Park declines all responsibility for the online payment related process. 

Article 7 – Refund and postponement policy and Cancellation assurance

In accordance with Article VI. 53 12° of the Code of Economic Law, the buyer has no right to cancel their purchase, whether the ticket is dated or not.

However, under restrictive conditions, the seller allows the postponement or exchange of a purchase on a one-time basis, with no possibility of reimbursement for the buyer: up to 5 calendar days before the reservation date, dated tickets and reservations may be postponed or exchanged for another activity (subject to any price difference being paid), or converted into a voucher valid for one year from the date of issue, with no possibility of further extension. It is the buyer’s responsibility to contact the seller to arrange this postponement/exchange no later than 5 calendar days before the reservation date. After this deadline, no ticket will be postponed or exchanged, except in the following two cases :

  • Illness or injury, provided proof is submitted via a medical certificate. The postponement or exchange is strictly authorized for the ill visitor only ;
  • The death of a direct family member, provided proof is submitted via a death certificate.

In these two cases, the client must notify their absence by email to vasb@qbpx79.or at least 6 hours before the scheduled reservation time.

A ticket may only be postponed, exchanged, or converted into a voucher once.

As our activities can be enjoyed in all weather conditions, rainy weather will not be accepted as a valid reason for canceling a reservation.

Any unused or partially used ticket will neither be exchanged nor converted into a voucher.

Gift vouchers and promotional codes are valid for a specific period determined at the time of issuance. The validity period cannot be extended under any circumstances. Additionally, the activity associated with a voucher/code cannot be exchanged for another activity.

The seller offers visitors a one-day cancellation insurance. This insurance allows its holder to cancel their activity up to 24 hours before the scheduled start time for an additional cost of €5 per person and receive a gift voucher (valid for 1 year) for the activity covered by this insurance (no refunds possible). Once purchased, the insurance is non-refundable.

For multi-session activity passes, cancellation insurance cannot be purchased at the time of buying the pass via our website. It can only be added at the time of booking each individual session.

Article 8 – Delivery 

Postal mailing is not in force to our products. Any product purchased on the Dock 79 website can be downloaded and printed at home.

Article 9 – Respect for Intellectual Property

The intellectual Property Rights of the site and its elements are belonging to Belgium Cable Park. The Sales Contract concluded between Dock 79 and the Buyer does not grant the right to copy, reproduce, download, post, transmit or distribute any elements of the Dock 79 park. 

Article 10 – Privacy Policy

Rules concerning compliance with the legislation on the protection of personal data are described in the Privacy Policy. Dock 79 respects the Personal Data Protection in accordance with the Belgian and European regulations applicable to the Personal Data Protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Individual Protection with regard to the Personal Data Processing and on the free movement of such data. You can read our Privacy Policy on Personal Data Protection here. 

Article 11 – Applicable law and competent court 

Any Dock 79 related website and tickets’ dispute sale is governed by Belgian Law. Courts and tribunals of the district of Mons have exclusive jurisdiction.  In the event of dispute, a printed version of the Foregoing General Terms and Sale Conditions and any appendices issued in electronic way will be accepted in any judicial, extra-judicial or administrative proceedings. 

Article 12 – Good life and morals

Dock 79 reserves the right to expel or refuse access to visitors who display inappropriate behaviour (drunkenness, rude behaviour, failure to comply with the internal rules, vandalism, etc.). The latter may not claim any compensation or refund.

Article 13 – Insurance

The civil liability of the company Belgium Cable Park S.A (Dock79) covers damage to third parties when a fault, damage and a causal link between Dock79 and the customer/visitor are established. Apart from this causal link, it is the responsibility of each visitor, practitioner and client to verify that an individual accident insurance subscription has indeed been taken out on their own initiative

General Terms & Conditions for Groups (from 10 participants)

Article 1 – Scope of application

Present General Terms and Sale Conditions are in force to all contracts concluded through Dock 79 website. 

Being an agreement concluded with a customer, foregoing General Terms and Sale Conditions shall only be in force if it is a distance contract defined in the Article 77, §1, 1° of the 14 July 1991 Act on trade practices and consumer information and protection. Foregoing Same conditions are not accordingly in force if, during the pre-contractual phase, both Parties are led to meet in person. 

 Article 2 – Terms and Definitions 

The Seller is: 

Belgium Cable Park Sprl Rue de la Hamaide 79 7333 Tertre 
Belgium 
VAT number: 0820.260.209 
Ph.: +32 (0) 65 66 25 07
contact e-mail: vasb@qbpx79.or 

The purchaser is in fact a consumer as defined (in Article 1, 7° of 14 July 1991 law on trade practices and consumer information and protection) as any natural or legal person acquiring or using products or services executed by Belgium Cable Park for non-professional purposes. 

Article 3 – Offer

The information detailing the products or services that can be purchased on the Dock 79 website constitutes an offer to sell. Unless expressly stated otherwise, the offer is valid as long as it is present on the website. However, Dock 79 cannot be held liable for an offer that, for reasons beyond its control, contains errors. Dock 79 is not responsible for any information, prices or opening times that do not come from its official website. The management reserves the right to modify its prices at any time, without prejudice to the validity for visitors of tickets/season passes purchased prior to this modification. As far as possible, the management will keep visitors informed of any disruption to Park activities under its control, by regularly updating the Dock 79 website and its Facebook and Instagram pages. As the sole aim of this information campaign is to minimise any inconvenience to park users, it may in no way be interpreted as an agreement by the management to grant any price reduction on tickets/season passes & season tickets sold for disruptions that have not been mentioned by the park.

Article 4 – Agreement formation 

The steps to follow to conclude the contract are as follows: “ticketing -> bookings or gift vouchers” Package & price: selection of the activity chosen, the product(s) or service(s), and the quantity required. Date & time: choose the date and time you would like the activity to take place (not always compulsory, depending on the activity) Your details: enter the details of the recipient of the order. Payment: selection of the method of payment authorised by STRIPE. Acceptance or refusal of payment by STRIPE. Following the payment process, the buyer receives a confirmation message from Dock 79 or a message inviting him/her to restart the payment procedure in the event of a problem.

Article 5 – Means of electronic evidence 

Distance contracts through “Dock 79” website are concluded directly with the S.A. BELGIUM CABLE PARK. If the ticket purchaser is a customer as defined in the Economic Law Code, governed by Provisions of the mentioned Code. 

In their / its relation context, Parties accept means of electronic evidence, such as e-mails and records in computer systems. The e-ticket is valid as long as the customer can provide with the code linked to his / her / its booking. The e-ticket is only valid on the date and under conditions stating on the ticket. The valid e-ticket for a specific period can only be used if the park is accessible on that day, within the limits allowed by its attendance.